Sash Erramshetty leads the Retail and Operations division at BOSS Group, overseeing the management of all retail sites and driving customer experience, operational excellence, and profitability across the group's extensive network. His journey began as a car park attendant, later transitioning to customer service roles at major Australian banks before joining BOSS Group in 2007 as a 7-Eleven store manager. Within three years, he was promoted to Multi-Site Manager, and by 2015, he became Head of Retail. Today, he leads a team of over 150 employees, generating centi-million annual turnover while maintaining high staff retention and a positive work culture.