Cancellations:
Before Dispatch: Orders can be cancelled before they are dispatched with a 10% deduction as transactional fees. To request a cancellation, please contact us at info.theseamossco@gmail.com . We will process your request and get back to you within 24 working hours.
Post Dispatch: If you wish to cancel an order after it has been dispatched, please notify us of your intention to cancel and refuse the delivery when the delivery attempt is made. Once our delivery partner updates the shipment status as “RTO (Return to Origin) initiated,” we will initiate the refund. The refund will be processed to the same account from which the payment was made within 5 to 7 business days.
Replacements for Damages:
Eligibility: We strive to ensure the highest quality in packaging; however, in rare cases of damage or defects, we offer replacements. Process: If you receive a damaged product, contact us on info.theseamossco@gmail.com within 24 hours of receiving your order. Please provide photos and videos of the damaged package and its contents, including the shipping label and invoice slip. We will either provide a replacement or initiate a refund.
Conditions for Replacement:
Returns:
Policy: Due to our food safety and sanitary protocols, we do not accept return requests for items delivered without any damages or defects. We prioritise the quality and safety of our products and cannot accept returns for non-damaged items.
Contact Us: For any issues related to cancellations, damages, mismatches, or missing items, please contact us at:
Email: info.theseamossco@gmail.com
Phone: +919030 680707
- Water damage to the packaging
- Tampered or opened seal of the jar/pouch
- Torn pouch
Returns:
Policy: Due to our food safety and sanitary protocols, we do not accept return requests for items delivered without any damages or defects. We prioritise the quality and safety of our products and cannot accept returns for non-damaged items.
Contact Us: For any issues related to cancellations, damages, mismatches, or missing items, please contact us at:
Email: info.theseamossco@gmail.com
Phone: +919030 680707